Terms & Conditions
1. Introduction
These terms and conditions govern your use of www.catkingardens.co.uk (our website) and the services provided by Catkin Gardens Ltd, a company registered in England and Wales with company number 11210607 and registered at 18 Great Brooms Road, Tunbridge Wells, United Kingdom, TN4 9DF. By using our website or engaging our services, you agree to these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our website or services.
2. Services
Catkin Gardens Ltd provides the following services:
- Garden design, including production of scale plans for hard and soft landscaping elements
- Garden management, including maintenance, development, and renovation Routine maintenance activities include activities such as planting, weeding, pruning, mowing, and hedge cutting.
3. Consultations and Quotations
We offer free initial consultations for our design services. Following the consultation and a detailed site survey, we will provide a bespoke quotation based on the scale of the job. All quotations are subject to change if the scope of work changes.
4. Payment Terms
Invoices are sent after each gardening session or after the last of multiple visits per month. Payment is due within 7 days of the invoice date. We reserve the right to exercise our statutory right to charge interest (at 8% over the Bank of England base rate) plus compensation for debt recovery costs under the Late Payment legislation.
We prefer payments to be made by bank transfer.
5. Cancellations and Rescheduling
If you need to cancel or reschedule a scheduled service, please provide at least 48 hours' notice. Cancellations with less notice may be subject to a cancellation fee.
6. Client Responsibilities
Clients are responsible for:
- Providing accurate information about their garden and requirements
- Ensuring safe access to the garden for our team
- Informing us of any potential hazards or special conditions in the garden
7. Liability
While we strive for the highest quality in our work, Catkin Gardens Ltd cannot be held liable for:
- Plant failure due to extreme weather conditions or improper care after our service
- Damage to underground services whose existence was not brought to our attention before work commences
- Natural changes in wood, stone, or other materials used in garden features
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Our liability is limited to the cost of the services provided.
8. Intellectual Property
All designs, plans, and documents created by Catkin Gardens Ltd remain our intellectual property until full payment is received, at which point a licence to use the designs for the intended purpose is granted to the client.